Terms & Conditions

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services
• If you use the Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
• You may not use Vezmo if you are prohibited under sanctions, export controls, or other applicable laws.

• You must provide accurate and complete information when registering. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials.
• To enable payments, balances, or payouts, you may be required to complete identity and business verification (KYC/KYB) required by Financial Partners and/or applicable law. Failure to complete verification may result in limitations, delayed payouts, or account suspension

• Subscription Plans : Vezmo may offer free and paid plans with different features and limits. Plan details are described on our pricing page or inside the platform
• Fees : You agree to pay all fees associated with your plan, your use of paid features, and any transaction-based fees where applicable
• Taxes : You are responsible for determining and paying any taxes applicable to your business. Vezmo and/or Financial Partners may collect or withhold taxes where required by law

• Offerings Created by Users : Users may create listings, packages, subscriptions, or services (“Offerings”) on Vezmo. Offerings are provided by the seller, not by Vezmo.Vezmo does not guarantee quality, delivery, or outcomes.
• Seller Responsibilities : If you list or sell Offerings, you are solely responsible for:
  • The accuracy of your listing, pricing, and marketing claims
  • Delivering the Offering as described
  • Providing customer support and handling customer complaints
  • Complying with all applicable laws (consumer protection, licensing, tax, etc.)
  • Handling refunds, disputes, and chargebacks related to your Offerings
• Buyer Responsibilities If you buy Offerings, you are responsible for reviewing the listing, seller terms, and any applicable restrictions. Disputes should be raised first with the seller and/or through Vezmo support channels where available.
• Prohibited OfferingsVezmo may maintain a prohibited Offerings policy (examples: illegal products, regulated goods, adult content, high-risk financial schemes, etc.). We may remove listings or suspend accounts at any time
• Vezmo’s RoleVezmo provides the platform tools and may provide customer support tools, but Vezmo is not a party to the transaction between buyer and seller, except as described in payment sections below.

• Payment Processing : Payments are processed by Financial Partners. You may be required to agree to additional processor terms
• Vezmo Balance : If enabled, your Vezmo account may show a balance (“Vezmo Balance”) reflecting amounts received, pending, reserved, or payable to you. Funds may be held by Financial Partners in accounts for the benefit of users, subject to holds, reserves, reversals, and compliance requirements. This mirrors how marketplace platforms describe balances held by financial partners.
• Settlement Timing : Payout timing depends on:
  • Verification status
  • Risk review
  • Dispute/chargeback activity
  • Product delivery windows
  • Processor rules and bank schedules
• Reserves and Holds : Vezmo and/or Financial Partners may place reserves or holds (up to 100% in some cases) where reasonably necessary to manage risk, including fraud prevention, chargeback exposure, refunds, compliance reviews, or unusual activity. Holds may last up to a commercially reasonable period (and in some cases up to 180 days where dispute windows apply).
• Chargebacks, Disputes, and Negative Balances : If you are a seller, you are responsible for chargebacks, refunds, reversals, and dispute fees. If these exceed your available balance, your account may go negative and you agree to repay amounts owed. Vezmo may offset future payouts or charge a payment method on file where permitted.
• Refunds : Refund eligibility depends on the seller’s refund policy, applicable law, and processor rules. Vezmo may provide tools for refunds but does not guarantee outcomes
• Agent of the Payee (Optional but Common) : To simplify checkout flows, you may appoint Vezmo as a limited agent for the purpose of receiving payments on your behalf via Financial Partners, and payment to the Financial Partner may satisfy the buyer’s obligation to you. This “agent of payee” structure is commonly used by marketplace platforms.

• The content and legality of your documents
• Ensuring you have authority to sign and send
• Confirming the documents meet your jurisdiction’s legal requirements

• By You : You may stop using the Services at any time. You may close your account subject to outstanding obligations.
• By Vezmo : We may suspend or terminate your access immediately or with notice if we believe :
  • You violated these Terms
  • There is fraud, unauthorized access, or security risk
  • We are required to by law or Financial Partners
  • Your activity creates risk for users, Vezmo, or our partners
• Effect of Termination : Termination may result in loss of access to content, tools, and Offerings. Funds may remain subject to holds, reserves, disputes, or legal obligations even after termination.

We do not guarantee:

• Uninterrupted availability
• Error-free operation
• Buyers/Sellers will fulfill obligations

• Informal Dispute Resolution First : Before initiating arbitration, you agree to contact us and attempt to resolve the dispute informally by emailing:support@vezmo.com with:
  • Your name, account email
  • Description of dispute
  • Requested resolution
  We will attempt to resolve disputes in good faith within 45 days.
• Binding Arbitration : If not resolved, you and Vezmo agree to resolve disputes through final and binding individual arbitration, not in court, except for:
  • Small claims court (if eligible)
  • Injunction requests for misuse of intellectual property or unauthorized access
• Class Action Waiver :
  You and Vezmo agree that disputes must be brought individually, and not as part of any class or representative action
• Arbitration Rules and Venue : Arbitration will be administered by a recognized arbitration provider (e.g., AAA or JAMS) under its consumer/commercial rules as applicable. The seat/venue will be Delaware, unless required otherwise by law.
• Opt-Out (Optional) : You may opt out of arbitration by sending written notice within 30 days of creating your account, including your name, account email, and a clear statement that you are opting out.